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We’d love to hear from you! Whether you have a question about our gift hampers, need help with an order, or want to inquire about a custom hamper, our team at Optimistic Girls is here to assist you.

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Frequently asked questions

We aim to make your gift-giving experience as smooth and enjoyable as possible. Below are some of the most common questions we receive about our gift hampers, delivery options, and services.

We offer a wide range of beautifully curated gift hampers for every occasion, including:

  • Easter Gift Hampers: Celebrate with seasonal treats and festive gifts.
  • Valentine’s Day Hampers: Show your love with luxurious, romantic hampers.
  • Birthday Gift Hampers: Surprise loved ones with unique, thoughtfully curated hampers.
  • Corporate Hampers: Perfect for client gifts, staff appreciation, and events.
  • Custom Gift Hampers: Create a personalized hamper tailored to your needs.

Yes, we provide same-day delivery in select areas, including Sydney, for most of our birthday hampers and other gift hampers. For urgent deliveries, please contact us or select the same-day option at checkout.

We offer delivery across Sydney, and ship our gift hampers Australia-wide. For specific delivery options and times, especially for remote locations, feel free to contact our team.

Yes! You can include a custom message with every gift hamper. During the checkout process, simply enter your personal note, and we’ll include it with your delivery.

While we strive to ensure timely deliveries, occasionally, there may be delays due to unforeseen circumstances. If your gift hamper is delayed, we will notify you immediately and work to resolve the issue as quickly as possible. For questions or updates on your order, please contact our customer service team.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your gift hamper, please contact us within 48 hours of delivery, and we’ll do our best to resolve the issue. Refunds and returns are handled on a case-by-case basis, ensuring your complete satisfaction.

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